terms and conditions

Welcome to MAZAADY website for electronic transactions. MAZAADY Company represents the future of electronic transactions and the first platform of its kind in the world of electronic auctions, which includes and organizes auctions and direct selling across the world. As well as providing all methods to facilitate dealings between the seller and the buyer and develop all policies and procedures to protect and maintain their rights. It is a specialized platform in management of electronic auctions, which is designed in particular for all members and users of the website, institutions, companies, government authorities and all bodies as it always maintains rights of the seller and buyer in relation to these auctions and regulates its processes to guarantee property rights. Using MAZAADY website implies your full agreement to adhere to all terms and conditions listed below and in case you disagree to any of these terms, please do not use the site.

• MAZAADY Co. for Electronic Transactions is the entity that owns and holds all rights relative to the website and the applications thereof.
• Website means MAZAADY Company’s website and the applications thereof.
• Website means MAZAADY Company’s website and the applications thereof
• The presented/sold object, or the product is any commodity, service, goods or object presented in all its types on the website.
• The suppliers, merchants, customers, or users are corporations or individuals who own the presented/sold objects, the exhibitors or advertisers, buyers, and users on the website and its applications.
• Commission is an amount specified by the company in exchange for the services presented by the company on the website.
• Down payment is a security deposit (refundable) that may be requested from users willing to bidding in accordance with the type of the auction.
• Bidder is the user who bids in the auctions.

MAZAADY is entitled to update or revise the terms and conditions at its discretion and without need to notice, accordingly, you are responsible for checking the terms and conditions periodically in anticipation of any changes. Thus, you can review the latest version of the terms and conditions at any time on our website. MAZAADY Company may revise these terms and conditions occasionally and at any time through updating this publication, provided that the agreement shall be binding upon both the user and MAZAADY Company and shall govern using this website and the applications thereof. In case the user disagrees to these terms, he/she shall cease using the website. In addition, the user shall be responsible solely for the periodic verification of these changes, consequently, your continued use of the website after making revisions means acceptance of the revised terms made by the company.

All users of MAZAADY website, the websites and applications thereof hereby acknowledge expressly that they have read and understood all terms of use and that going ahead with using the website and services shall be considered as an acknowledgement that you have read and understood the terms set forth in the attached sections of the website. And this proves your understanding that some sections of the website have special terms including the so-called frequently-asked questions. Accordingly, all questions and answers set out thereof shall be an integral part of MAZAADY Company website agreement; such questions are supplemental to terms and conditions of use and shall be interpreted as part of the agreement which is always of indicative and educating nature for the user.

The user herby represents and warrants that using the website to get an electronic service for the first time shall be considered as approval and acceptance of terms and conditions of the website.

We draw the users’ attention that we shall not send emails or notifications that include any links that request entering or verifying their banking details, and in case of otherwise, they shall delete it and not respond to any.

The website is available on a daily basis and around the clock, however, it may be suspended occasionally for routine maintenance or for any other causes beyond control of the company. Furthermore, the customer shall be notified, upon exclusive discretion of the company, of unavailability of some website transactions all the day round.

Neither the company nor any of its legal representatives or subsidiaries and partners, or employees shall have any liability for any direct or indirect damages, private or incidental, consequential, penal or standard (even if the company is notified of possibility of occurrence) arise in any way relative to misuse of the website. MAZAADY is not liable for any damages or loses that may occur to computers or software in connection with your use of this Website due to any viruses, defects or malfunctions, which are beyond the control of the company.

You shall be responsible for any actions or activities made by you or anyone uses your username or password and as such, you agree to indemnify and hold the company harmless against any damages, claims, obligations or expenses (including attorney fees) that may incur in connection therewith.

The website may only be used by individuals who are legally competent to conclude binding legal contracts under the applicable law, thus our services are not available to minors (under 21), and who are legally disqualified or for members of MAZAADY Company whose services have been suspended temporarily or to an indefinite period of time.

In the event that any article or clause of this Agreement is held to be void or unenforceable, such clause shall be deemed null and deleted while the remaining terms shall continue to be valid and enforceable hereof.

The company does not represent or warrant the accuracy or completeness of any descriptions, images and other product offers shown on the website that are entered by website users not by company management that included inaccurate information or misinformation, which should have been examined and checked thoroughly in a manner that precludes ignorance.

You agree to be bound by all laws in force in the United Arab Emirates.

Upon complete registration, you can benefit from the available services through purchasing our products presented in the store or under direct selling. You can also participate in any auction on our website in addition to the possibility of presenting your products in direct sale and bidding unless they violate the terms and conditions of the website.

MAZAADY is entitled to cancel and deactivate your account, if it is found that you have registered as a new user or obtained membership with a fictitious name, impersonate, registered under (21) or your name does not match your civil ID card, in case of breaching terms, conditions and privacy of the website. The user shall be responsible for validity and accuracy of the information he/she enters in his/her profile or regarding their business activities. While MAZAADY management is entitled to prohibit any user without repaying the paid amount in case of providing inaccurate or erroneous data or if his/her evaluation continues to be poor or reporting complaints against him/her. It is noteworthy that Company's management is fully committed to the UAE laws including providing users’ available information if the authorities requested with no need to notify the user, and it is keen on maintaining confidentiality of users’ information. Therefore, it applies limitation of information sharing as per permitted by users upon providing contact information set out in the spaces filled in by the user including phone number as well as the other particulars provided by the customer upon advertising on the website. Upon advertisement, the management considers the applicable laws in UAE; hence, the user hereby agrees to provide his information to the competent governmental authorities if requested in accordance with mutual cooperation with Department of Combating Cyber Crime, Ministry of Commerce or Consumer Protection Department, or from any other concerned government agency within the UAE. The users shall take into account to maintain the intellectual property rights and trademarks of third parties and not to abuse them through posts or comments or by posting ads that are offensive by any means and in case of proven otherwise to MAZAADY, it is entitled to provide the affected parties with the information of the violating user if requested. Company's management reserves the right to prohibit any account that uses the website for abuse or causing harm to others, or in case of using the website for illegal purposes, hence, the management shall have the right to delete user ads if they violate the general terms and conditions. Therefore, the user shall have no right to request refunding of any amount paid to publish any advertisement that received complaints from other users or the competent authorities or that is contrary to the terms and conditions or contains misinformation.

Upon completing registration, you will be responsible for maintaining confidentiality of your username and password, and the company will not be responsible, under any circumstances, for your registration information, including your username and password. And if it has been stolen or compromised by others or when you feel any unauthorized use or breach of security, you must notify the website immediately.

Membership is not transferable, and in particular, you may not allow others to use your membership, nor are you permitted to transfer or sell your membership to another person.

Rights and duties of membership and registration

• a) Provide true, accurate, updated and complete information about yourself as required in registration form of the website.
• b) Submit the civil ID card upon completing transactions that has to be identical to your account registered with us.
• c) Update registration information as necessary to ensure that it is correct, updated and complete.

MAZAADY Company shall not be responsible for lack, accuracy, and validity of the information provided by the user or the advertiser in the section of direct sales, purchase and auctions, on which all presented items are not delivered to MAZAADY Company and under possession of the advertiser. Moreover, MAZAADY Company Management is not responsible for any loss or damage to any materials or persons as a result of concluding an agreement between them; moreover, the users should be careful when dealing with other advertisers.

There are two types of auctions; the first (direct auction) and the second is (general auction)

First: General Auction

It is a section that includes advertisements for auctions from the website to users where purchase bidders shall incur costs of freight and full clearance charges. Payment of the auction price is made by using the available methods of payment on the website. Under presentation of products through the sellers, suppliers and merchants, companies, corporations, shops, wholesale and retail traders, as well as websites’ customers who present their products, commodities and services. You hereby authorize MAZAADY Company to present such goods on the website or you grant it an authorization to sell commodities exist in suppliers’ warehouses. Accordingly, you shall be responsible in a manner negating ignorance for examining any presented object, thus advertisement shall be posted for no later than 45 days and in case of otherwise, The seller can choose whether to sell the product at the highest price or deleted the advertisement and reposted in return for fees in accordance with variables of the website.

Second: Direct Auction

Direct auction is of three types:

• First: selling under approval of the seller

  It is necessary to obtain approval of the seller regarding the sold item or re-posting the same item within 12 hours from date of auction’s expiry, in case of having no-reply, the product under bidding shall be considered as returned item if the seller mentions that bidding is made under approval before commencement of the auction.

• Second: Selling by value for approx

  In case the highest bidding price has not reached the expected value specified by the seller, the seller shall have the right to sell or return the commodity and if it reaches the expected value, it shall be sold to the highest bidding price.

• Third: Selling at maximum price at end of the auction

  In case the seller presents a product or a commodity for bidding but the specified time for bidding comes to an end, then the sale shall be made to holder of the highest price, and in case the bidding does not commence while button of (Buy Now) is clicked on, then the bidding shall come to an end and selling shall be binding. Auction section has spaces for users of the website to bid (sellers and buyer bidders), in which the seller's phone number is shown. The role of MAZAADY Company is limited to providing a space to arrange for meeting point for the seller and the bidder in an easy way, while and the bidder must verify the validity of all information shown in the announcement, accordingly, you are requested to assume all responsibility regarding conducting thorough checking and verification that precludes ignorance. Auction terms and conditions are subject to the applicable terms and conditions of biddings and conditions set forth in each of its sections shown on MAZAADY website.

MAZAADY Company works as a neutral coordinator in context of bidding (mediator), which organizes receipt of online biddings. However, it does not represent or warrant the operating condition or quality of vehicles or services provided through this website, consequently, you shall verify the same in view of the information set forth in each section of the bidding, as well as under the terms set out in each section. If the product is presented on the website, both the buyer and seller are not entitled to complete the sale outside the website. And if otherwise, both shall assume full responsibility and the company shall have the right to initiate legal proceedings against them along with obligating them to incur attorney fees, in addition to canceling their accounts from the website.

withdrawal from the auction

In the event of withdrawal from the auction before the auction is started and there was a down payment already paid for the auction, in this case the down payment is not refundable.
In the event the auction is finshed and the paid process has not been completed by the winner , in this case the down payment is not refundable.

At the beginning of bidding, the seller shall have the right to set the price as well as value of the bid, and specifies the way to get into bidding, either as per refundable or non-refundable deposit. In case you have made the bidding, you acknowledge that you have examined the presented item thoroughly, and in a manner negating ignorance with no responsibility on part of the website.

In case you are requested to pay a refundable deposit for bidding in any section of the website, such deposit is denoted amongst terms of bidding i.e., a refundable deposit that is to be repaid to your account during bidding process or if you lost bidding. However, deposit becomes non-refundable in case of breaching terms of bidding, or if you are awarded the bidding and did not make full payment of bidding value within 12 hours of awarding the bidding to make full payment of the amount and complete purchase. As well as the value of the deposit amount that varies from one commodity to another and determined by the seller.

Commission is a percentage that is determined by website management i.e. 1% of value of the commodity or the sold product that is scheduled to be paid by the purchaser upon completion of selling process. It is an administrative fee for MAZAADY Company that is non-refundable under any circumstances and cannot be refunded by users of the website, dealers, exhibitors, goods presenters, holders of commodities and services of any type. The advertiser who shall have no right to request refunding any amount deposited into MAZAADY’s account as it is considered as a commission due to be paid to the company. However, the seller is entitled only to get the final sale amount paid by the purchaser upon completing the final procedures for bidding within 12 hours from the date of bidding awarding.

MAZAADY portal provides you with many options for shipping and delivery, which are shipping by shipping companies approved on the site or through a personal receipt request, according to the following:

MAZAADY portal provides you with many options for shipping and delivery, which are shipping by shipping companies approved on the site or through a personal receipt request, according to the following:

Delivery shall be made through logistic shipping corporations contracting with MAZAADY Company or via other methods. Supply process or unexpected shipping problems may result in unintended delays beyond control of MAZAADY, and should your products experience delay, we will contact you as soon as possible to brief you on causes of delay. Therefore, we are not responsible for any delay by shipping companies and the buyer will incur charges of shipping and delivery specified by shipping companies. Upon ordering through our website, you are kindly requested to mention appropriate address for shipping during the specified times of delivery.

Second: personal receipt request:

This is done by agreement between the seller and the buyer in the event that the shipment fails through the approved shipping companies or in the case of the presence of the seller and the buyer in the same region and their request for personal receipt, and also if the commodity or product sold is perishable, then the shipment is made through personal receipt. In the case of choosing a personal receipt, the buyer must give the activation code sent to him from my auction to the seller upon receiving the shipment to complete the sale. The conditions for return and non-conformity are not applicable in the event of personal receipt.

The terms and conditions of return and destruction and the prohibited list of shipments apply according to the customs policy and the policy of the shipping companies.

That you must ensure that the shipment that was purchased through MAZAADY portal is accepted through the customs of the country to which it is sent, in order to avoid the shipment being exposed to return or damage.

Proof of ownership of the product or commodity:

The shipping company may request proof of ownership of the product or commodity to be shipped by the seller. Then, the seller must attach proof of ownership of the shipment, whether with a purchase invoice or any other documents, in order to preserve property rights. And in the event that the shipment has faltered due to the existence of proof of ownership, then the receipt can be converted into a personal receipt by agreement between the seller and the buyer, then it falls through the reason for the existence of proof of ownership. Here, the receipt can be converted into a personal receipt by agreement between the seller and the buyer. Then the burden of proof of ownership falls on the seller and the site does not bear any responsibility Regarding this, because the site is strictly forbidden to sell products or goods of questionable origin and the identity of their owner, and in the event that the existence of goods, products, materials or goods of unknown source and not owned by the seller is discovered, in this case the person who offered these products or sold them is located under penalty of law And he bears full responsibility for that, and the product will be removed from the site, and the site’s terms and conditions apply to it.

You have the right to return the purchased goods within 24 hour from purchase date if the following requirements are met: If the goods to be returned are not in conformity with the specifications set out in the bidding by the seller. The seller shall incur all returning expenses (including without limitation to returning freight expenses, transfer commission paid by online payment gateway provider, if any, and the added value if the product is not compliant with the terms and specifications determined by the seller), who as a consequence of failure in compliance with the same. The seller shall be notified and if he repeats the same, he is going to be cancelled from the website along with his account. In case the buyer accepts the non-conforming goods, the seller has the option to deduct specific percentages from value of the commodity if the buyer agrees not to return it. Personal products are not allowed to be returned or replaced (including with no limitation to hair removers, shaving tools, swimming suit, underwear, magazines and newspapers, cleaning products, tooth brush and hair dryer etc.) Policy of returning is not applied to (cars, heavy equipment, precious jewels, diamonds, watches, pets, furniture, medical equipment, real estates and plots of land), as it subjects to direct relation between the seller and the buyer and includes products and commodities subject to self-evaluation for transfer of title upon purchase and it requires 15 days maximum for ownership transfer. If the website is not informed in the course of delivery, it shall have the right to reject returning products as you shall examine and check the product very well before receipt from the representative, also the website is not responsible for any defects arise from customer’s misuse
When the products are returned because non-conformity and the buyer and seller not reaching an agreement regarding the discount rate, in this case the return is made and the seller should pay the cost of shipping, return and Company commission within 48 hours from the date of non-conformity.
In the event that there is no balance in the seller’s wallet and non-payment, the value of the company’s commission is calculated and deducted directly from the seller’s balance if the balance of the wallet is charged or when any amounts are transferred to the wallet.
When the product is returned and received by the seller, the seller must confirm receipt of the returned product within 12 hours, in the follow-up page in the site.In case of not confirmed within time period, the product is considered received without any responsibility on mazaady company

In case it is agreed to return the product to the seller, it must be returned before use with keeping contents of the product in full and in the same condition on which you have received (closed or under agent’s packing). Thus, we will not accept any damaged or stained products due to negligence.

All ways of payment are listed and detailed in the website. We exert our utmost efforts to guarantee the security of your transactions through using secured and reliable online payment portal. You do not have the right to use any card that is not yours and does not have full authorization to use it from its owner. MAZAADY has the right to stop payment service, add new methods, or deactivate some of the available methods of payment. The buyer shall incur the value-added ratio on the purchased goods, if any.

Mazaady Wallet

Mazaady e-wallet is a service provided by Mazaady to users of the site through which the financial relationship between the buyer and seller and the mazaady site is managed and used to purchase goods, products or advertisements on the site.
create account in Mazaady wallet is through the website Upon completing the data registration, the user will have an e-wallet on the Mazaady site.
The wallet is charging by bank transfer, according to the bank policy or by the payment gateway on the site according the terms and conditions of the payment gateway.
The user has the right to withdraw his/ her money value in the wallet at any time for the available amounts only that do not have sales or purchases, and this is done by transferring the amounts from mazaady wallet account to the customer’s account according to the banking policy with deduction of the bank transfer commission without any responsibility on the site.

The seller is fully responsible for the products, materials or goods offered on the auction site, and in the event that they are sold and shipped, they must be completely identical to what was offered on the auction site, without discrepancy or prejudice to any of the specifications offered, and in the event of their difference, he bears all the consequences of that, bearing his bearing All fees, commissions and losses with a warning from the site’s management other than exposing him to legal accountability in the event of a recurrence, with his account at the site being written off.

It is recommended to close your browser when you finish your user session to ensure that others do not access your personal information if you use a shared computer or computer in a public place.

MAZAADY website is keen on protecting privacy of all information provided by our users.

If you provide us with your phone number, we may send you text messages on our website or services, and we will also send text messages that may include information, special promotions, and other offers that may interest you for marketing or customer service purposes, also we will send you the operations witnessed by your account at MAZAADY.

MAZAADY website is not responsible for content or privacy policies of third-party websites. These are websites links maintained by companies and other organizations willing to provide links to them. The website is not responsible for accuracy or source of the information for any of these links, also it is not responsible for any file that may be downloaded by the user. Thus, we recommend reviewing privacy policies of such sites to be aware of their privacy practices.

Our website uses “cookies” stored on your personal computer and retrievable so that we can tailor your experience on Internet services level. Cookies are a collection of information reserved to support functionality of the site and our website uses cookies to enable us to count number of your visits, and previous purchases, to provide what fits your interests and most browsers are equipped to receive cookies, but you can change your browser settings to prevent receiving these files automatically. In case you choose not to receive cookies, you will still be able to use most of the features of our website, including the ability to purchase goods.

We shall have the right to revise or replace privacy policy at our absolute discretion by posting the updated provisions on the website with a notice shown on the main page of the website, and your continued use of the website after making these changes shall be considered as acceptance of the new privacy policy. You are kindly requested to review this agreement periodically to peruse the subsequent changes, if you disagree with any subsequent changes, do not access the website or stop using it immediately.

Using the website means that you agree to the privacy policy and the terms and conditions thereof, and if you disagree to this policy, stop using our website as your continued use of the website means that you agree to the terms, conditions and the associated privacy policy. These terms and conditions do not constitute any form of participation or joint venture or commercial alliance or agency between the parties and therefore each party always remains a legal personality independent completely of the other party. And no party shall have the right to claim representing the other party out of context of these terms, conditions and obligations. However, if any of the texts or provisions of these terms and conditions are found to be invalid due to their violation or contradiction with any of the applicable laws or regulations, then all parties shall agree to abandon the flawed part and the non-compliant provisions, or replace it as soon as possible, so as to maintain the essence of these terms and conditions and by analogy with all applicable laws and regulations.

Rules and regulations for posting advertisements by users Upon presenting the product requires to be sold, the owner hereby declares his possession to such item and he has no obligation towards banks, governmental or non-governmental bodies, and free from any writ of sequestration or debts. It is not possible to refund the value of advertisement posting unless it is found that the system is malfunctioned after making payment. After purchasing the violating ads, its value becomes non-refundable. The advertiser shall be the owner of the commodity or the service provided or posted on the website. It is prohibited to publish advertisements containing words or images that violate public morals or illegal advertisements for sale of weapons of all kinds, either licensed or unlicensed. The advertisements shall be made in personal capacity, it is strictly prohibited to publish commercial ads on behalf of others or publish advertisements for companies or stores without obtaining the prior approval from MAZAADY Company. It is prohibited to publish ads that violate the laws in force in advertisement’s country of origin, and it is also prohibited to publish ads that violate applicable laws in the UAE, in addition, it is prohibited to publish advertisements for drugs and sexual stimulants. The user, the publisher of the advertisement subject to the legal liability or indemnification with no responsibility on part of MAZAADY Company, in case of violating laws or terms and conditions set out in MAZAADY website. MAZAADY Company Management shall remove the advertisement automatically after elapse of the specified duration.

Rates and commissions for advertisements change occasionally under free will and discretion of the company management and at any time, it deems fit.

The period of advertising is 45 days to be renewed for a similar period in return for a fee, in case the seller wishes to renew it . The time of advertisements are determined by the management of the website as it always strives to satisfy their customers by giving them enough time for their advertisements to be able to sell their presented items. In case of selling your presented item before expiration of the scheduled time for your advertisement on the website, you can delete your advertisement from the website.

Upon entering your advertisement information and making payment, it will be reviewed by MAZAADY team for approving publication after making sure of compliance with terms and conditions; however, we are keen on accelerating the review process.

Although MAZAADY may be unable to control every advertisement presented by its users, it shall have the right without any obligation to delete, move, or edit any ads on its website. However, you should understand and acknowledge that services for which MAZAADY Company is not responsible, are presented as they are with all their faults and the company assumes no responsibility towards the condition or quality of the goods, services or related presented items. Violating advertisements are removed without notifying the breaching advertiser and without indemnification. Furthermore, the management of the company shall have the right to prevent the offending user from refunding any amounts paid by him to the website.

Welcome to Mazaady services platform, which is affiliated to Mazaady portal. Mazaady services is a platform presenting, organizing advanced services and providing all methods to facilitate dealing between the service provider and its seeker and to set all policies and procedures for protecting and preserving the rights of each of them. It is dedicated to all website members, its users, institutions, companies, government agencies and all categories. Your use of Mazaady services platform which is affiliated to Mazaady website means your full agreement to be bound by all terms and conditions mentioned below. If you do not agree to any of these terms, please, do not use the website. (Mazaady services platform is considered an intermediary between the service provider and its seeker. Its responsibility is limited only to that. Its role is not related to the service quality or guarantee.)
Terms and Conditions
General Terms of Electronic Service
The user agrees, accepts and acknowledges that when he gets the electronic service from this website for the first time that means his acceptance and agreement to the service terms and conditions.
Unauthorized activities
It is prohibited to publish services that contain words or images violating the public morals or illegal ones, and advertisements for the sale of weapons of all kinds, whether licensed or unlicensed. The services are personal. It is forbidden to publish services in a commercial capacity or on behalf of third parties without prior approval. It is prohibited to publish services violating the laws. The user, the service publisher, shall bear any legal liability or any compensation without the slightest responsibility on Mazaady services platform in case of violating the laws or terms and conditions.
Service Provider
The service provider adds the provided service by logging into the website, and then starts adding the services which he provides, provided that the service provided is not in violation of public morals and terms and conditions. In case that there are notifications about the service after it has been published on the site as it violates any of the terms and conditions or the public morals, it will be immediately removed from the site, and the service provider shall bear all the consequences of such violation.
Service Seeker
The required services are searched through the categories or the search button. Then, you read the service details and recognize the seller’s information and the services he provides.
Commissions
Mazaady services platform will provide its services for free during the trial period. The site commission will be determined in the future.
Information Security
In case of any violating transactions using the subscriber’s account, the subscriber shall bear all the responsibilities arising therefrom, without any liability on Mazaady services platform. The subscriber will also be fully responsible for all of his content which he presents and publishes through Mazaady services platform. The subscriber is bound by the Terms of Use, and not to publish any content violating Islamic law (Sharia) or use the site for illegal purposes, including, but not limited to, hacking, publishing and distributing copied materials or software, deception and forgery, fraud, threat, annoying any person, company or group, publishing pornographic or sexual material, spreading viruses or spyware, or posting links to sites containing such violations. It is prohibited to violate the intellectual property rights, defame a person, an institution or a company, or intentionally publish any information that causes harm to a company, a person, a country or a group. The subscriber is fully responsible for everything he presents through his account on the site. It is strictly prohibited to use the site services for political purposes.
Content Control
The site administration has the right to monitor any content entered by the subscriber without being obligated to do so, because it cannot monitor all subscribers’ inputs. Therefore, it reserves the right (without obligation) to delete, remove or edit any entered materials violating the site terms and conditions without referring to the user. The local, international and foreign copyright laws and international treaties protect all contents of this site. By subscribing to it, the subscriber implicitly and explicitly agrees to be bound by the copyright notices that appear on its pages.
Account Suspension
Mazaady services platform has the right to temporarily or permanently suspend the buyer's account in case of he used it in illegal ways or for violating the terms and conditions or the public morals. * This policy is subject to constant change and development. So please review it periodically to recognize the latest changes.